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Recruiting for Help Desk Volunteer (Monday)

Location: Walthew House

Time Commitment: Mondays, 9:30AM – 2.00PM (negotiable)

Purpose of the Role

To provide a warm, organised and helpful first point of contact for anyone arriving at or contacting Walthew House on a Monday. You’ll help people feel welcome, support staff by handling enquiries, and keep the front desk running smoothly on one of our busiest days.

Key Responsibilities

  • Welcome visitors and service users in a friendly, reassuring manner, supporting people with sight or hearing loss to navigate the building confidently.
  • Answer phone calls and take clear messages, including the caller’s name, contact details and reason for calling.
  • Use the front desk information folder to deal with simple enquiries wherever possible, reducing unnecessary demand on staff.
  • Keep the reception area tidy, organised and calm throughout the day.
  • Work steadily and independently once you know the routine – Mondays can be busy, so confidence to “get going” is important.
  • Communicate professionally with staff, volunteers and visitors, passing on urgent messages promptly.

Skills and Qualities Needed

  • Friendly, chatty and approachable able to put people at ease.
  • Confident communicating with people with sight or hearing loss (support and guidance provided).
  • Organised, reliable and able to manage several small tasks at once.
  • Good attention to detail.
  • Comfortable using information folders, checking details and following procedures.
  • Able to work on your own initiative once trained, while still being part of the Monday team.

Benefits of Volunteering at Walthew House

  • Make a genuine difference by helping people with sensory loss access the right support quickly.
  • Become part of a friendly, supportive Monday team that really values its volunteers.
  • Build confidence in communication, administration, safeguarding and inclusive practice.
  • Be at the heart of a busy, sociable day where no two enquiries are the same.

Health & Safety Responsibilities

  • Follow Walthew House’s health & safety procedures, including fire safety and manual handling.
  • Report any hazards, concerns or maintenance issues promptly.
  • Maintain a safe and clear reception area for people with mobility or sensory needs.

Safeguarding Responsibilities

  • Follow all safeguarding policies and procedures.
  • Report any concerns about a service user’s wellbeing to the safeguarding lead immediately.
  • Maintain confidentiality and appropriate professional boundaries.
  • Complete Safeguarding Level 1 training (supported by Walthew House).

Training & Support Provided

  • Full induction to front desk procedures and the information folder.
  • Sensory-loss awareness guidance and inclusive communication tips.
  • Safeguarding training.
  • Ongoing support from staff and experienced volunteers.

DBS Requirement

An Enhanced DBS check is required for this role and will be provided by Walthew House.

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